Privacy Policy

Introduction

Tivro Africa (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our web application ("the App") that helps verify properties and prospective tenants in Africa and beyond. By using Tivro Africa, you consent to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of information:

Personal Information: Name, email, phone number, government-issued ID.
Property Information: Details of the property being verified.
Tenant Information: Background, employment status, rental history.
Usage Data: IP address, browser type, device info, access times.
Cookies & Tracking Data: Pages visited, time spent on pages.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To verify property ownership and tenant backgrounds.
To improve and personalize your experience with the App.
To provide customer support and respond to inquiries.
To communicate regarding updates and notifications.
To protect against fraudulent activities.
To comply with legal requirements.

3. Disclosure of Your Information

We may share your information in the following situations:

With Service Providers: Vendors for verification, payments, data storage.
For Legal Requirements: Court orders, government regulations.
With Your Consent: If you approve sharing with third parties.

4. Data Security

We implement security measures to protect your information from unauthorized access, use, or disclosure. However, no method is 100% secure, and we cannot guarantee absolute security.

5. Retention of Information

We retain your information only as long as necessary or as required by law. Once no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information.
Correction: Request corrections to inaccurate data.
Deletion: Request deletion of your personal data.
Objection: Object to certain processing activities.

7. Third-Party Links

Our App may link to third-party sites. Their privacy practices are not covered by this policy. Review their policies before using their services.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Review this page periodically for updates.

9. Contact Us

For questions or concerns, contact:

Tivro Africa Data Protection Team

Email: dataprotection@tivro.africa

Disclaimer: This Privacy Policy explains how Tivro Africa handles your personal information, ensuring transparency and security for all users.