General Data Protection Regulation

1. Introduction

Tivro Africa ("we," "us," "our") is committed to protecting the privacy and security of personal data collected, processed, and stored through our web application. Our platform facilitates the verification of properties and prospective tenants to ensure secure transactions. This policy outlines our approach to data protection and the steps we take to comply with data protection regulations.

2. Scope of Policy

This policy applies to all data collected from users, property owners, tenants, and other stakeholders who use the Tivro Africa web application. This includes data collected, processed, shared, and stored in the course of providing verification and property management services.

3. Data Collection

We collect personal data necessary to provide our services effectively. This may include, but is not limited to:

  • User Identification Information: Name, email address, phone number, address, and national ID number.
  • Property Information: Property location, ownership details, and related documents.
  • Verification Information: Background checks, employment details, and other relevant data to verify tenants and properties.
  • Transaction Data: Payment details and records of transactions conducted on our platform.

We collect this data directly from users through the Tivro Africa platform, third-party verifications, and partner service providers where applicable.

4. Data Processing and Use

The data we collect is used for the following purposes:

  • Verifying property ownership and tenant eligibility.
  • Enhancing user experience by personalizing services.
  • Ensuring compliance with legal and regulatory requirements.
  • Facilitating secure and efficient transactions on the platform.
  • Conducting data analytics to improve our services.

We ensure that data is processed fairly and transparently, only for the purposes stated, and that users are informed about how their data will be used.

5. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data both in transit and at rest.
  • Regular security audits and vulnerability assessments.
  • Access control measures to ensure only authorized personnel can access sensitive information.
  • Data backup and disaster recovery protocols.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Upon completion of service, personal data will either be anonymized or securely deleted.

7. Data Sharing and Disclosure

Tivro Africa does not sell, trade, or otherwise share personal data with third parties except in the following circumstances:

  • With third-party service providers who assist in verification, payment processing, and other operational functions, under strict confidentiality agreements.
  • Where required by law, regulation, or legal process.
  • With user consent, for other purposes consistent with our services.

8. User Rights

Users have the following rights with respect to their personal data:

  • Access: To request access to the data we hold about them.
  • Correction: To request correction of inaccurate or incomplete data.
  • Deletion: To request deletion of data where it is no longer needed.
  • Objection: To object to data processing for direct marketing or other specified purposes.
  • Data Portability: To receive a copy of their data in a structured, machine-readable format.

To exercise these rights, users may contact Tivro Africa's data protection officer at  dataprotection@tivro.africa.

9. Children’s Privacy

Tivro Africa does not knowingly collect data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete this information as soon as possible.

10. Changes to Policy

We may update this data protection policy periodically. Users will be notified of any significant changes to the policy, and the latest version will always be available on our platform.

11. Contact Information

For questions, concerns, or to exercise rights regarding personal data, please contact Tivro Africa’s Data Protection Officer:

Email:  dataprotection@tivro.africa

Disclaimer: This policy is intended to comply with relevant data protection regulations, including the GDPR where applicable, and is subject to local laws and regulations in regions where Tivro Africa operates.